NexFit Protocol Support
Innovations App Lab
Email jcabrera1230@gmail.com. We usually reply within two business days. In the app you can also go to Profile → Contact Support, which adds your app version for us.
Common questions
Do I need an account?
No. NexFit works offline with no account. Your data lives on your iPhone, and in your private iCloud if you turn on sync.
How do I restore my subscription on a new phone?
Open the upgrade screen and tap Restore Purchases while signed in with the same Apple Account you subscribed with.
How do I cancel my subscription?
Go to Settings → [your name] → Subscriptions → NexFit Protocol and tap Cancel Subscription. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge. Refunds are handled by Apple at reportaproblem.apple.com.
How do I move my history from Strong, Hevy or Fitbod?
Export a CSV from that app, then in NexFit go to Profile → Your data → Import from another app and pick the file.
How do I back up or export my data?
Profile → Your data lets you export CSV files or a full backup file you can save to Files or iCloud Drive.
Apple Health data isn't showing up
Open Settings → Health → Data Access & Devices → NexFit Protocol and turn on the data types you want. Readiness needs heart rate variability, resting heart rate and sleep.
Ask your log says Apple Intelligence isn't available
Ask your log runs on Apple Intelligence on your iPhone. It needs an iPhone 15 Pro or newer with Apple Intelligence turned on in Settings → Apple Intelligence & Siri.
The rest timer didn't ring
Allow alarms and notifications for NexFit in Settings. The rest alarm can ring even on silent once alarms are allowed.
How do I delete my data?
Delete entries in the app, or delete the app to remove everything on your device. If iCloud sync was on, also remove NexFit's data in Settings → [your name] → iCloud → Manage Storage.
NexFit Protocol is a tracking tool and doesn't give medical advice.